Terms and conditions

1. ELGIDO.com is a site operated by Polish Foundation for Our Lady and the Truth (the Polish name: Fundacja pro Maria et Veritate).

Our address is:
Al. Jerozolimskie 85, lok. 21
02-001 Warszawa (Warsaw)
VAT ID number PL5252528660.
We are registered under company number KRS 0000410934 and statistical REGON number  146003755.
More contact data are available in contact information.

2. Payment and shipping. Products are shipped when the payment is received (except cash on delivery). More about methods of payment can be read in payment methods and details and about the delivery on delivery information page.

3. You have the right to cancel the purchase of a good without having to give a reason at any time within 14 working days, beginning on the day after you receive the goods. Then you must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) within 10 working days once you have cancelled the contract. The goods should not be damaged or have traces or use. Refunds may be reduced for any diminished value in the goods resulting from your excessive handling of them. Once you have notified us that you cancel the contract and send back the goods, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation - except the sum of shipping which we had to pay to a post or a courier comapny to deliver the goods to you.

4. For questions or complaints please contact us using the email address, contact form, in a traditional mail or inform us about them calling us. If the products you received are defective ore damaged or there are other products sent to you by a mistake you can cancel the order or undamaged proper products will be sent to you. Wrong products should be send back to the store at our costs.

5. Orders made through Internet store system and not paid within 10 days are cancelled and ordered goods are again available to be bought by other people.

6. Please do not send money to our bank account without ordering products before. We cannot know what you order and where to send goods from your sole payment information in our bank accounts.

7. In case of the cash on delivery in particular justified cases delivery can be delayed in one or two days till we contact you to confirm the order. If you choose the cash on delivery method and did not accept the delivery and did not pay for the goods and the delivery is sent back to us by a courier company or post services, your order is cancelled and you are asked legally to pay costs of shipping twice (for the shipping to you and back to us).

8. In all orders made in Internet store system you must go to the last step and confirm your order. Otherwise, the order is will not be accepted, we will not be informed about your order and you will not receive a confirmation email.

9. In the case of ebook purchases, the customer agrees to receive an electronic invoice to an email address given in the order details instead of a fiscal receipt. Ebooks purchased in the store are only for personal use or can be temporarily copied to the closest family members' devices or to a limited number of close friends - they must not be shared with a wider audience or made public.

10. In case of a small delay in delivery (up to 2 days in Polish national delivery and 5 day in case of an international shipping) due to postal or courier company problems or bad services the buyer will not make a claim to the store or to a payment system.

11. We do not work during weekends, on Polish national holidays, December 23 and 27, Holy Thursday and Holy Friday, and Tuesday after Easter.